Refund policy
Our custom print policy
Because every order is custom printed specifically for you, we are unable to accept returns or exchanges on custom printed fabrics unless there is a defect in our printing or a fulfillment error on our end.
Please review your design files carefully before placing your order. We print exactly what you upload. Files must be seamless and meet our required specifications. Non-seamless files are not eligible for reprinting.
Quality guarantee
We stand behind the quality of our printing. If your order arrives with any of the following, we will reprint or refund your order at no charge:
- Printing defects such as streaks, banding, or color inconsistencies not present in your file
- Wrong fabric or product received
- Significant size discrepancy from what was ordered
- Damaged fabric upon arrival
Color disclaimer
Sublimation printing reproduces colors with exceptional vibrancy, but exact color matching to screen displays is not guaranteed due to monitor calibration variations. This is not considered a defect.
For color-critical projects, we recommend ordering a sample yard first.
Incorrect scaling
Scaling custom printed fabric can be a complex process. While we provide guidelines and resources to help you scale correctly, we cannot accept returns based solely on scaling issues. Please review and double-check your scaling before placing an order. Our team is happy to help before you order.
How to report an issue
To report a quality issue, please contact us within 7 days of delivery with:
- Your order number
- Photos of the issue, both full fabric and close-up
- A brief description of the problem
Email us at lrthreads.sales@gmail.com. We respond within 1 to 2 business days.
Non-returnable items
The following items are final sale and cannot be returned:
- Custom printed fabrics with no defect present
- Cut yardage
- Sale or discounted items
- Gift cards
Cancellations
Because our products are custom printed to order, cancellation eligibility depends on the production stage of your order at the time of your request. To request a cancellation, email lrthreads.sales@gmail.com with your order number and the reason. Requests are processed Monday through Friday, 9:00 AM to 5:00 PM PST, excluding nationally recognized holidays.
Before production. If your cancellation is requested and approved before your order enters production, typically within 1 to 4 business days of order placement, we will refund your order to the original payment method less a processing fee of 3% plus $0.30. This fee covers the payment processing charge assessed by our payment provider, which is not returned to us when an order is refunded.
After production. If your cancellation is requested after printing has been completed, we will refund 50% of the order total. The remaining 50% covers the materials and labor already invested in producing your custom order. Fabric produced for cancelled orders may be resold at our discretion.
After shipping. Orders that have already shipped cannot be cancelled.
Order modifications
If you need to modify an order rather than cancel it, please contact us as soon as possible. We will do our best to accommodate changes, but modifications cannot be guaranteed once an order has entered production.
Exchanges
We do not offer exchanges on custom printed items. If you received a defective item, we will reprint it for you.
Refund processing
We will notify you once we have reviewed your request and let you know whether the refund was approved. Approved refunds are processed within 5 to 10 business days and returned to the original payment method. Your bank or credit card company may require additional time to post the refund to your account.
If more than 15 business days have passed since we approved your refund, please contact us at lrthreads.sales@gmail.com.